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Hi-Intensity Color Plus Diet
0.25 lb
From $1899
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🚨 Shipping Update 🚨 Orders placed after Friday, 11/22, will experience delays until Monday, 12/2, due to the Thanksgiving holiday. If you purchase fish during our Black Friday or Cyber Monday Sale, please note these orders will also be delayed and will not adhere to our normal shipping schedule. We will ship orders as quickly as possible and in the order they were received. Keep an eye on your email for shipping updates, and feel free to reach out with any questions at info@snakerivercichlids.com. Thank you for your understanding—we hope you have a fantastic holiday! 🐟❤️

Guarantees & Refund Policy

Snake River Cichlids Guarantees

Arrive Alive Guarantee:
Your fish are guaranteed to arrive happy and healthy! If, on the rare occasion, a fish arrives DOA (dead on arrival) or appears sick, contact us within 2 hours of delivery time, including photos of the fish in the sealed bag, for assistance and refund eligibility.

Guaranteed Health:
If your fish seems unwell, email us within two hours with photos. If the condition changes, follow up with us to ensure we can assess the situation.

Quality Screening:
We screen all fish for defects and disease. If you notice abnormalities (like crooked mouths or disfigured fins), please email us with photos and a description for a quicker review and refund process.

In Your Care:
We only send healthy fish. Once in your care, any loss will be reviewed on a case-by-case basis.

Note: The Arrive Alive Guarantee is void if fish are not intercepted within 2 hours of delivery. Please confirm the delivery time and date by email.

Species Guarantee:
If you believe you received the wrong species, please send a photo of the fish along with your order number.

Gender Guarantee:
Fish sold as "Guaranteed Male" or "Guaranteed Female" are backed by our guarantee. If the fish's gender seems incorrect, contact us with photos of the reproductive organs (vent). Color, fin shape, or egg spots are not accepted methods of gender verification.

Size Guarantee:
If a fish is significantly smaller than listed, email us with a size photo using a ruler. We measure each fish at packing and prioritize larger fish when the exact size is unavailable.

 

Not Guaranteed:

Shipping Times & Delays:
All orders are shipped UPS Next Day Air with ample oxygen and cold/heat packs when needed. We cannot control carrier delays, though the Arrive Alive Guarantee still applies. Shipping fees remain non-refundable. If you change your delivery address or pickup location via UPS, the Arrive Alive Guarantee is void.

Pickup Responsibilities:
Orders are prepped on a strict schedule, so please ensure you’re ready to pick up your order on the delivery date. We are not liable for losses due to missed pickups or delivery to closed businesses.

Fish Color:
Fish color varies widely and is influenced by many factors. Photos on our site show mature, dominant males for color potential reference, but exact color intensity or patterns are not guaranteed.

Health Loss Due to Disease:
All SRC fish are screened for disease, but fish may be vulnerable in aquariums with past infections. Loss due to infections or diseases in your aquarium setup is not covered.

Loss Due to Aggression:
New fish may be targeted by dominant tank mates. Losses caused by bullying or aggression are not covered.

 

Additional Notes:

  • All Orders Are Final: Once an order is placed, we’re unable to make modifications, cancellations, or hold it for a future shipping date.

  • Shipping Fees: All shipping fees are non-refundable, no matter the circumstance.

  • Refunds Only: Refunds will be issued as store credit or returned to your original payment method. Please note that we do not offer replacement fish.

  • Non-Fraudulent Orders: By placing an order, you confirm that it is legitimate and not subject to chargebacks or disputes.

Thank you for choosing Snake River Cichlids! We appreciate your business and look forward to delivering healthy, beautiful fish straight to your door.

     

    (Updated 10/30/2024)